The Challenge:RISC Associates were asked to design a bespoke foundation programme that would equip all Company Loss Prevention Officers with knowledge in retail loss prevention and conflict resolution skills.
The Solution:RISC Associates responded to the initial brief by;
• Visiting various stores with client management representatives to fully understand the scope,
company culture and key learning outcome.
• Designed a two-day pilot course programme.
• Delivered the pilot programme and filmed the results.
• Delivered a presentation at the national loss prevention conference along with film footage of the
pilot course.
The Result:
All company loss prevention officers attended the course over an 18-month period with excellent feedback and satisfaction scores. This course is now used as the benchmark for entry level loss prevention training and has been embedded into the business strategy.