Conflict Management and Physical Intervention
“Everyone has enjoyed the learning experience and this in turn has improved their knowledge, overall professionalism and culture change, which has been acknowledged throughout the business. The most important thing that has been achieved is a reduction of injuries to officers and absence is down from 12% to an incredible average of 3%”.
Contract Director – NHS Hospital
Conflict Resolution and Safe Holding
“Our teams now have a clearer idea of how to conduct themselves in line with our security procedures and our conflict resolution training course. This has meant that our teams are more confident and professional in conducting their duties”.
Head of Security – Shopping Centre Chain
Conflict Resolution and Breakaway Concepts
“Just a note to thank you for the recently completed conflict resolution and breakaway sessions, which we found both informative and enjoyable. It has given my colleagues who deal with day to day tenant concerns more confidence and armed them with different – none confrontational techniques to remove themselves from uncomfortable situations safely”.
Project Manager – Social Housing
Performance Management and Interviewing Skills
“I recently attended the introduction to Performance Management and Interviewing skills course. The instructor took time to explain everything clearly and in detail. It helped me look at things from a different perspective. What I liked most, it was relevant, and I will take this back and use in the workplace.
Security Manager – FM Provider
Retail Loss Prevention Training
“We recently engaged with RISC Associates Ltd for Loss Prevention training, delivered to all our Loss Prevention Officers and Managers. The Training was excellent and the feedback the training received from delegates could not have been more positive. The trainers have a real Retail Loss Prevention background, both operational and consultative, and because of that Industry Affinity the delegates responded with energy and enthusiasm. Their costs are reasonable, and they are very commercially aware of all areas of “shrinkage” both external and internal. I would highly recommend them”.
Head of Learning and Development - Retailer
Retail Loss Prevention Awareness Workshop
“Instruction was very clear and the instructor was able to hold the audience. Group activities kept people focused. What I liked most was the practical advice regarding dealing with shoplifters. You could tell the subject matter was taught by people with actual experience on the ground. I wouldn’t make any changes as the course flowed very well.
More security and shop owners need this course.
Sergeant – West Midlands Police
First Aid Training
“Just a note to say how pleased we are with the first aid training so far. I am currently in Scotland and have received feedback from the DC to say how good and relevant the training was. The team praised the instructor and really enjoyed the practical scenarios used. They have all stated how much better the training is compared to our previous providers.
So, praise to you all for this great result”.
Health and Safety Manager – Retail and Logistics
Health and Safety Management Training
“Congratulations, the trainer completed the first IOSH course yesterday. Owing to his wealth of experience it made the course very interesting and kept all students focused. Great delivery and good content, exactly what was needed”.
Risk Manager – Logistics and Supply Chain
Fact Finding and Report Writing
“Can I just say that my team found the training very informative and they were made to feel relaxed which helped them to better follow along. I feel that the information we have taken from this course will help the team to produce more professional reports and develop a better understanding of statement writing for evidential purposes”.
Security Supervisor – FM Provider
E-Learning Training Course
“I am delighted to give you some feedback on the Security Management Level 3 e-learning course content. The design is in my opinion perfect for anybody new to the security industry. The on-line modules to date have been very informative whilst keeping it pleasing on the eyes and ears. The questions have really given me food for thought, not only in thinking of the answer but also in the research, it has given me views and tips that are going to be invaluable to me going forward”.
Security Supervisor - E-Learning Course Delegate
Asset Protection and Audit
“I am very pleased to report that RISC Associates have provided exactly what it said on the tin, excuse the pun. We checked and double checked the proposal to ensure the third party were both experienced and could deliver the integrity checking service we were proposed alongside support for auditing. I can report that having used the services of RISC Associates now, the service has been second to none and the reporting and communication has been excellent. The delivery of service was very smooth and involved RISC Associates doing risk assessment visits to our proposed stores at which stage they collated the relevant information they needed to complete their work and training to the colleagues in the process and procedures required for the audit function. We have been able to demonstrate a cost effective support for our risk department through the use of RISC Associates, who delivered excellent results and clearly demonstrated their experience and knowledge of retail and loss prevention. Overall, I am very pleased and enthused by our partnership with RISC Associates and see a good long-term partnership developing”.
Loss Prevention Manager - Retail
Working with BID's and Local Government
I've had the pleasure of working in partnership with RISC Associates Ltd a few times over the last 3 years. Each time I have found both Ed Dunne and Vincent Chang most professional, knowledgeable and friendly. Their versatility to adapt to the needs of other organisations (Police, Community Safety Partnerships, Business Improvement Districts), is second to none, and shows a mature approach to strategic partnership working. The quality of advice and training is testament to their values, client feedback underpins their relevant knowledge and experience in the field. All assigned work was completed to a high standard within budget and timelines. I have been so impressed I have recently brokered a strategic alliance between my BID and RISC Associates Ltd, so our business communities receive the best levels of support, guidance and training from one of the most credible corporate security and risk management training & consultancy organisations in this region. Would highly recommend!
Crime & Community Liaison Manager - BID